Contact us
Have a question? Send us a message through the contact form. We reply within 24 hours.
hello@capybaraontheclouds.com.au
Get in touch
Frequently Asked questions
Can I return an item if I change my mind?
Yes! We accept change-of-mind returns within 14 days of delivery for eligible products. Check the Returns and Refund Policy for more information
What if the item I received is faulty, damaged, or not as described?
If your item is faulty, damaged, or doesn’t match the description, you are entitled to a repair, replacement, or full refund under Australian Consumer Law.
- Please contact us as soon as possible so we can resolve the issue.
- You are not required to pay return shipping for faulty items.
Are all items eligible for return?
The following items cannot be returned for change of mind:
- Custom or personalised items
- Items that have been used, washed, damaged, or altered after delivery
- Hygiene-related items, such as earrings or socks
How do I return an item?
To request a return, email hello@capybaraontheclouds.com or log in to my-account.capybaraontheclouds.com.au within 14 days of receiving your order. We will provide return instructions.