Shipping policy

Shipping Policy

Processing time

Orders are processed within 3 to 5 business days.

You will receive an order confirmation email as soon as your purchase is placed, and a shipping confirmation email with tracking details once your order has been dispatched.

Shipping carriers

Orders are shipped using:

  • Couriers Please

  • Australia Post (Standard and Express services)

The carrier used will generally depend on the shipping option selected at checkout and the delivery location. However, we reserve the right to upgrade delivery to Australia Post, at our discretion and at no additional cost to you, where appropriate to ensure timely and reliable delivery.

Domestic Shipping (Australia)

Australia Post – Standard Parcel Post

Same state: 2 to 4 business days
Interstate: 3 to 8 business days

Please allow an additional 2 business days for possible delays.

Australia Post – Express Post

Same state: 1 to 2 business days
Interstate: 1 to 3 business days

Please allow an additional 2 business days for possible delays.

Couriers Please

Delivery timeframes vary depending on location. Estimated delivery time is between 2 and 8 business days.

Please allow an additional 2 business days for possible delays.

International Shipping

Approximate delivery times:

New Zealand: 4 to 10 business days
USA: 5 to 14 business days
Canada: 7 to 14 business days

Please allow an additional 2 business days for possible delays.

Customs processing times vary by country and may extend delivery. Customers are responsible for any duties or customs fees. USA orders are shipped DDP, so these fees are already included.

Lost or Damaged Parcels

If your parcel arrives damaged, or if it appears lost in transit, please contact us at hello@capybaraontheclouds.com.au.

We will open an investigation with the courier to locate the parcel. Depending on the outcome, we will replace or refund the order. Each situation is reviewed individually and in line with Australian Consumer Law.