Privacy policy
Privacy Policy
Last updated: November 28, 2025
Capybara on the Clouds operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Capybara on the Clouds is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymised or de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services:
• Contact details such as your name, address, billing address, shipping address, phone number, and email address
• Financial information such as payment card details, payment confirmation, and transaction information
• Account information such as your username, password, preferences, and settings
• Transaction information including items viewed, added to cart, purchased, returned, or exchanged
• Communications with us, including customer support messages
• Device information such as browser details, IP address, and unique identifiers
• Usage information including how and when you interact with the Services
Personal Information Sources
We may collect personal information from:
• Directly from you when you interact with the Services
• Automatically through cookies and similar technologies
• Our service providers when they collect information on our behalf
• Our partners or other third parties
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information to:
Provide, tailor, and improve the Services
Including processing orders, handling returns, customising your shopping experience, and managing your account.
Marketing and advertising
Including sending promotional emails, SMS, postal mail, and displaying personalised advertisements. You may opt out of marketing at any time.
Security and fraud prevention
Including authentication, monitoring for suspicious activity, and protecting public safety.
Communicating with you
Including providing customer support and order notifications.
Legal reasons
Including responding to legal requests, complying with applicable laws, and enforcing our terms.
How We Disclose Personal Information
We may disclose your personal information:
• With Shopify and service providers who perform services for us
• With business and marketing partners
• When you direct us to share information
• Within our corporate group
• In connection with a business transaction or legal requirement
Relationship With Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Shopify may also use aggregated data from interactions with multiple merchants.
To learn more about how Shopify uses your personal information, please visit:
https://www.shopify.com/legal/privacy
To exercise privacy rights directly with Shopify, visit:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their privacy practices. You should review their privacy policies before providing personal information.
Children’s Data
The Services are not intended for children under the age of majority. We do not knowingly collect their personal information.
Security and Retention
While we use appropriate safeguards, no system is perfectly secure.
We retain personal information as required to provide the Services, fulfil legal obligations, resolve disputes, or enforce policies.
Your Rights and Choices
Depending on where you live, you may have rights such as:
• Right to access/know
• Right to delete
• Right to correct
• Right to portability
• Right to manage communication preferences
You may exercise these rights where available on the Services or by contacting us.
We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we process your personal information, you may contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer your personal information outside your country. Where required, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this website with an updated “Last updated” date.
Contact
If you have questions or would like to exercise your privacy rights, you may contact us at:
hello@capybaraontheclouds.com.au